Episode 26 – Business Process Management and Immortality

Phaedra and Michael M, missing Michael R, have a very rare in person walk through memory lane conversation on how the Innov8 game was used to help explain Business Process Modeling, and how rapidly it was adopted buy universities all over the world.  Such repurposing first person shooter and then later real time strategy game engines in support of marketing and understanding BPM was highly successful in many ways.

Phaedra expanded on the subject by commenting that now, such process optimization games are being used to help expose the optimized new processes as a byproduct of gameplay, by how the game players actually play the game.  One of the best things about games is that they reduce the focus to the most important parts of the subject, removing all else.  This is a continuing thread, reminding us of the conversations had with Ian Bogost and Chris Hazard on earlier episodes.  Gameplay helps to optimize the process because of the focus on the most salient part of the game, and when there are real world elements incorporated, the game can make sense of the deluge of data because of the players who are playing.

For her saving throw, Phaedra shares that process optimization games are a hot topic — per Garnter & Forrester, 50% of organizations that are focusing on process optimization will be using games.  And for Michael’s saving throw, he muses on immortality and how the digital breadcrumbs that we leave everywhere could form the input to artificial intelligence agents which could consume all this information, and then provide insight as to how an individual may approach a problem or answer a question, long after that person is no more.

And with this, we’re taken right back to the start of the show with business process modeling as a strong method of capturing corporate memory.

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